Presentation Schedule
When Fare Evasion and Deviant Behavior Lead to Workplace Violence: Insights from Body-Worn Camera Footage of Taiwan Railway Conductors (104907)
Session Chair: Lara Carminati
Wednesday, 25 March 2026 13:20
Session: Session 3
Room: Room 608 (6F)
Presentation Type: Oral Presentation
This study investigates workplace violence against train conductors in the Taiwan Railway Corporation, with a focus on the risks associated with fare evasion and deviant passenger behavior. Drawing on 33 hours of body-worn camera footage from 10 conductors, 718 inter-action cases were coded using systematic social observation. A Firth bias-corrected logistic regression was applied to identify predictors of violence. Results showed that train delays, electronic ticketing systems, and enforcement strategies such as transfer-ring responsibility, showing decisiveness, or mentioning police were significantly associated with increased risk. Twenty incidents of workplace violence were recorded, and female conductors experience significantly higher risk when passengers exhibited deviant behavior. The interaction effect analysis indicate that the impact of conductor actions and environmental factors varies by context. These findings offer empirical insights into the situational dynamics of passenger–conductor conflict. The findings highlight that workplace violence risk is shaped by interactions between conductor characteristics, passenger behavior, and operational context, underscoring the need for context-specific prevention strategies. These results underscore the necessity of developing targeted training and organizational safety policies that account for gender, passenger behavior, and operational conditions in order to effectively mitigate workplace violence in the railway sector. The findings provide empirical evidence to support conflict de-escalation training and organizational safety policies.
Authors:
Pei-Chun Lin, National Cheng Kung University, Taiwan
Jenhung Wang, National Kaohsiung University of Science and Technology, Taiwan
Chien-Hsiang Wang, National Cheng Kung University, Taiwan
About the Presenter(s)
Dr Pei-Chun Lin is a University Professor/Principal Lecturer at National Cheng Kung University in Taiwan
See this presentation on the full schedule – Wednesday Schedule
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